Shipping information
Shipping Cost:
- Within the continental United States, we offer standard flat-rate shipping at $4.95. Please allow 4–8 business days for delivery.
- For expedited delivery, we provide express flat-rate shipping at $14.95, with orders arriving within 1–3 business days. You will receive a tracking number as soon as your order ships.
Transparent Shipping Charges:
At Monte Luna we value transparency and honesty in our business practices. Unlike larger companies that can access bulk shipping rates, we acknowledge our position as a smaller business. While some companies may include shipping costs in their product prices to offer "free shipping," we have chosen a different approach.
Rather than inflating our product prices, we prefer to keep our shipping charges transparent. This means you pay the actual cost of shipping, allowing us to offer fair and competitive prices on our products. We believe in providing you with the best value and service, and our commitment to transparency reflects our dedication to building trust with our valued customers.
Returns & exchanges
We want you to be completely satisfied with your purchase from Monte Luna. If you are not happy with your order for any reason, please contact our customer service within 30 days of receiving your product. We will guide you through the return process to ensure a smooth experience.
Returned items must be in their original condition, with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Thank you for choosing Monte Luna. We appreciate your support and trust in our commitment to providing quality products and transparent business practices. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Ordering and Payment
We accept all major payment methods:
Visa, Mastercard, Amex, Discover, Diners Club, Apple Pay, Paypal, Amazon Pay. We also offer payment plans through Shop Pay
Warranty
Monte Luna Jewelry products are guaranteed for one year from purchase date for all manufacturer defects. If you receive a damaged or defective item, please contact us at cs@montelunajewelry.com with the following details:
- Order #
- Description of issue
- Your contact email and phone number
Diamond size Guide
Diamonds are measured in carat which is the weight of the diamond with one carat equal to 0.2 grams. This diagram gives a general indication of size for a round diamond, but the actual size will vary by shape (cushion, emerald, marquise, oval, princess, pear, radiant, round, heart) and the depth of the stone.
READ MORE
Ring Sizer
Not sure about the right size for your ring? Our easy-to-follow guide will show you how to measure your ring size at home.
STRING METHOD
You will need a piece of string (alternatively, a strip of paper, yarn, a shoe lace or anything sinilar), a pen and a ruler or measuring tape
Step 1
Use the string to measure the inner circumference of the fingers: wrap the string around either the base of the finger or the knuckle (whichever is the thicker part) and mark where it overlaps.
Step 2
Lay the string flat next to a ruler or measuring tape and measure the length of the string until the mark.
Step 3
Use this conversion chart to translate your string length to the corresponding ring size.
EXISTING RING METHOD
Take an existing ring and place it along a ruler or measuring tape. Measure straight across the inside of the ring from edge to edge (in mm) and use the below conversion table to determine the ring size.
