Customer Service

Find an answer to every question

Customer Service

Customer Service

Find an answer to every question

  • Shipping Information

  • Returns & Exchanges

  • Ordering & Payment

  • Ring Size Guide

  • Diamond Size Guide

  • Warranty

CONTACT US

We're always here for you — Contact us 24/7 at cs@montelunajewelry.com

Frequently aSked questions

Do you offer mined diamonds, or only lab-created?

All our diamonds and gemstones are lab-created and offer a conflict-free alternative to mined diamonds.

What is a lab-created diamond?

A lab-created diamond, also referred to as a man-made, lab-grown, cultured, or cultivated diamond, is produced in a controlled laboratory setting rather than being extracted from the earth. This human-guided process results in diamonds with exactly the same chemical and physical makeup to natural geological formation, offering a flawless and cost-effective substitute to mined diamonds. Discover more about lab-grown diamonds. READ MORE

Are lab-created diamonds more conflict-free than mined diamonds?

Lab-created diamonds are considered conflict-free because their production avoids the ethical and humanitarian issues tied to mining. Traditional mining often occurs in regions where the process can perpetuate exploitation and environmental degradation. In contrast, lab-grown diamonds are created in controlled laboratories, ensuring a transparent supply chain free from these concerns. This makes them a conflict free choice for consumers.

What quality standards do Monte Luna diamonds follow?

Our diamonds are carefully selected for their superior quality, featuring F to H color grades and SI clarity. Each piece is meticulously detailed with its specific carat weight, ensuring you know exactly the exquisite gem you are receiving.

How should I take clean and take care of my lab grown diamond jewelry?

Simple steps to care for your Monte Luna Jewelry

  • Store jewelry in a dry and cool place, such as your jewelry box or pouch
  • Clean jewelry using mild soap and water. Dry with a soft cloth
  • Avoid contact with skin and beauty products and harsh chemicals, including jewelry cleaners

Do you offer payment plans?

We work with Shop Pay to offer you two option to pay for your order in over time based on your purchase amount:

  • For orders between 50 USD to 999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees for this option, and your credit score isn't affected.
  • For orders between 150 USD to 20,000 USD, you can split your purchase into monthly installment payments. While there are no late fees for monthly installment payments, your order is subject to interest fees. Your credit score isn't affected when you apply, but it can change if you don't make your payments on time.

After you make your first payment at checkout, you'll be charged either biweekly or monthly, depending on the installment payment option you chose. For more information, please contact us at cs@montelunajewelry.com

How can I track my order (login? Info via email?)

Once your order is placed, you will receive a tracking number via email, allowing you to monitor the journey and status of your purchase. Additionally, you have the option to log into your account on our website for real-time updates and detailed tracking information. This ensures that you can stay informed about your order every step of the way.